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terms & conditions

Thanks for shopping on Salvo. We want you to have an exciting, purposeful or at the very least an easy experience whilst you are exploring SalvoWEB.com.

Nobody enjoys reading terms and conditions so we have divided them into clear headings below. Please take time to review these before using our services. The terms and conditions set out your rights and responsibilities when you use SalvoWEB.com and any other websites owned and/or operated by Salvo Limited. Use of SalvoWEB.com including all Services, media and data available on it, is governed by these Terms and Conditions and the following related policies:

  • Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you or others provide to us. By using our Site, you acknowledge the existence of such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy which sets out information about the cookies on our site.

By using our services you are agreeing to these terms.

We are Salvo Limited and we operate SalvoWEB.com. We are a company registered in England and Wales and our registered office is at Old Rectory Studio, Ashford Road, Chartham, Canterbury, Kent CT4 7HS. Our registered company number is 03673217.

The Services SalvoWEB.com offers allow you to search the site and purchase products from Sellers. We also provide some necessary support services such as providing you with customer service assistance and payment processing without charge. However, the contract for the purchase of the products is between you and the relevant Seller. This means that it is the Sellers and not Salvo Limited who is legally responsible for selling the products to you.

By using our Services you represent, understand and agree to accept, comply with, and be bound by these terms and conditions and that you have the right and capacity to abide by these terms and conditions to comply with all applicable laws, rules and regulations concerning your access to and use of the Services.

your account

To use some of our Services you may wish to create an account.

You must keep your account information up-to-date and accurate at all times and business account holders must keep a valid email address, mobile phone number, and postal address. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement.

Salvo Ltd reserves the right to suspend or refuse service to any person or business at any time for any reason. Salvo Ltd reserves the right, sole discretion, to cancel unconfirmed or inactive accounts.

You may not sell your SalvoWEB.com account and User ID to another party.

You may transfer your SalvoWEB.com account with the written agreement of Salvo Ltd to another party if, for example, your business entity or name changes.

You are responsible for your account. You must be 18 or older to use our Services.You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful.

business users and dealers: If you are a trader, when you register to use the paying or free systems on the Salvo sites you must select the business option to go into the correct category on subsequent advertising. Failure to do this will result in your user being blocked and your ads being removed. Your use of the Salvo systems means that you agree to this clause. It is not lawful in the UK and many other countries for traders in secondhand goods to claim that they are private individuals. If you are not sure then please contact Salvo before you register and raise ads.

security checks: From time to time Salvo asks for proof of a user's identity. Your use of this site means that you agree to this condition.

Salvo reserves the absolute right to block a free or paying user's control panel, to delete ads and to delete replies without giving any reason.

liability: paying users: Salvo's maximum liability to paying users of the SalvoWEB sites, in any event, will be a refund of the money paid, pro-rata to the time elapsed for a periodic subscription. No claim for consequential losses will be considered. Your use of the Salvo systems means that you agree to this clause.

liability: free users: Salvo disclaims any liability to free users of the SalvoWEB sites. No claim for consequential losses will be considered. Your use of the Salvo systems means that you agree to this clause.

sales

We are authorised by the relevant Sellers to conclude the contract on their behalf but we are not a party to that contract and you are not purchasing the products from us.

We request that all Sellers using SalvoWEB.com have and maintain reasonable and ethical business policies which comply with our own business policies. If you are unhappy with the product or service you have received from a Seller, you should contact us and we will liaise with the relevant Seller on your behalf to try to resolve the issue.

ethical sourcing policy

Within the Salvo Code we advocate fairly traded products, to give customers the choice of fair trade products, and to avoid slave labour in the supply chain. Established in 1995 the voluntary code is for dealers who are committed to high standards and responsible sourcing.

As a reputable and trusted business committed to offering its customers high-quality products, we recognise our obligation to try to ensure that all Sellers and other suppliers are operating ethically. We expect all Partners and other suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.

As we continue to grow, we recognise the importance of being proactive and doing everything within our power to support the rights of those involved in the sourcing and manufacture of the products on SalvoWEB.com.

orders, prices and payment

By completing the checkout process and placing an order you are offering to purchase the product from the relevant Seller and not directly from us. Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you and the relevant Seller.

All orders are subject to availability and confirmation of the order price, which is determined by the relevant Sellers. After entering into the contract for the product with the Seller, the Seller will be under a legal duty to supply you with goods that are in conformity with the contract. Legal title to the product purchased will pass to you upon your payment being accepted. Risk in the product will remain with the Seller and/or Salvo (as applicable) until it is delivered to you at the address specified when you placed your order.

By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.

Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate. When you place an order, you will receive an email confirming receipt of your order. Whilst we try and ensure that all details, descriptions and prices that appear on SalvoWEB.com are accurate, as this information is provided to us by Sellers.

If you are viewing the Website from the UK, the product prices advertised on SalvoWEB.com. Businesses located within the UK are inclusive of the VAT charged by the relevant Business. Delivery costs are not included in the prices and will be charged in addition at the checkout page. The delivery costs (which will include VAT charged by us) will vary depending on the products that you have ordered and your delivery address.

If you have selected a Bespoke delivery by seller, you will receive a quote separately for the price of shipping, this transaction will take place off the platform and will be arranged by the Seller.

In the unlikely event that we or the Sellers encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue.

We reserve the right not to submit your order to the Seller, and the Sellers reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).

delivery

Salvo offers a range of different delivery options at checkout:

When selecting Shipping by UPS we (and not the Sellers) supply UPS delivery service to you and we will try to ensure that your order is delivered by the estimated delivery days given at checkout, but there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay. To receive accurate information on the progress of your order we recommend that you use the tracking number provided rather than UPS automatic delivery alerts.

When selecting either Free UK mainland delivery by seller or Bespoke delivery by seller the Seller arranges and provides their chosen delivery service, we provide you with the Seller’s contact detail

We also offer the option to collect your order from participating Sellers by choosing Click & Collect, we advise that you contact the Seller directly to arrange a suitable time to collect your order. Please confirm a collection date within 21 days of your order confirmation and we recommend that you bring your order number along with either your payment card, passport or photocard driving licence. As your order can't be released without them. The Seller might be happy for someone else to collect your order, but to safeguard you from fraud, please confirm the Seller before collection and the your nominated person must present your order number and their own photo ID.

Contact our after-sales service below should you have any queries:
Email: becky@salvo.co.uk

returns policy

Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you and the relevant Seller.

warranties and liability

Salvo does not store, or inspect any of the items sold through our Services. We provide the platform for products listed, and sold directly by our Sellers, so Salvo cannot and does not make any warranties about their quality, safety, or even their legality. Any legal claim related to a product you purchase must be brought directly against the Seller.

Salvo is released from any claims related to products sold through our Services, including for defective products, misrepresentations, or product liability claims.

content

All information, text, graphics, images, photographs, logos, illustrations, descriptions, data, designs, icons, video clips, audio clips, sounds, files, trademarks, copyrighted material, trade dress, interfaces, software, specifications, catalogs, literature, advertisements, titles, names. User Generated Content (as defined below) and any other materials provided on the Services are owned by Salvo and/or third parties, and are collectively referred to as “Content." The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved.

A user must use their own images and text for uploads for which the user grants Salvo a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use the content (including without limitation, creating and using derivative works) and authorises Salvo to exercise any and all copyright, trademark, publicity, database or other intellectual property rights you have in any media known now or developed in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights in the content and promise not to assert such rights or any other intellectual property rights you have in the content against us, our sublicensees or our assignees. Salvo shall have no obligation to return any text or images delivered to it for uploading.

The Content on SalvoWEB.com may contain omissions, errors, or may be out of date. We reserve the right, in our sole discretion, to change, delete, update, modify or otherwise alter the Content at any time without providing notice to you. The Content is provided for informational purposes only and is not binding on SalvoWEB.com in any way except to the extent that it is specifically indicated to be so.

SalvoWEB.com would like web pages, advertisements and emails to be accurate, legal, honest and unabusive. Salvo allows people to advertise and to reply to advertisements instantly. Adverts are not pre-checked by Salvo. Salvo hopes that people will not abuse the open access given to them. But some people do abuse the system. This abuse is usually minor, for example using a superlative like 'the best' or 'top quality', or claiming to be a private seller rather than a business seller. But people are able, for example, to put stolen items on to SalvoWEB.com, or items made in countries under unfair or illegal labour conditions.

messaging system

Users are solely responsible for interactions with others. All users agree to exercise caution and good judgment in all interactions with others.

  • You must not use Messages to send unsolicited advertising or promotions, request samples, loans, donations or "spam”. You must not pass on email addresses or any other information on to third parties.
  • Please use common sense when giving out personal information to others via messaging, for example don’t send someone your credit card details.
  • You must not use messages to knowingly harass, threaten, blackmail or abuse another member.

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